Interglobe Investigation Services Competitive Analysis

InterGlobe Investigation Services Inc. enjoys a solid market share in the local Vancouver and British Columbia market in which it competes, both in terms of company size and rates. It has a significant strategic advantage over its competitors in three regards:

  • InterGlobe has an excellent reputation, aided in large part by media coverage of Mr. Moriarity, who is the pre-eminent Canadian authority on criminal harassment (“stalking”). This gives InterGlobe credibility, and means that referrals and word-of-mouth are a significant source of business.
  • InterGlobe has a strong customer focus, as evidenced by its competitive rates and 24-hour on-call service.
  • InterGlobe owns all of its investigative equipment, resulting in time and revenue efficiencies for itself and cost savings to its clients.
Competition
As it expands, InterGlobe Investigation Services Inc. will encounter three primary large North American security firms (Pinkerton Consulting Services and Burns International, both owned by Stockholm-based Securitas, and Wackenhut). In addition there will be numerous smaller investigations firms, though none of these will possess the broad range of services, experience, and reach that InterGlobe soon will.

While Pinkerton, Burns, and Wackenhut are leaders in the field, InterGlobe of Homelands Security Inc. is still positioned to provide the personalized service required for work of a sensitive nature. This will be the major emphasis as the company continues to move forward and expands its operations.

As well, none of these firms possess the “holistic” approach and abilities used by InterGlobe and are not sufficiently “full-service” to include special services such as forensic computing investigations and Canine (K-9) protection and detection services.

Strategic Advantages
InterGlobe Investigation Services Inc. enjoys a number of strategic advantages over its associates/competitors, including the following:

Owns All Equipment
Unlike many competitors, InterGlobe Investigation Services Inc. owns all of its equipment. This includes surveillance equipment, electronic countermeasure devices, and polygraphs. Owning its own equipment provides InterGlobe and its clients with time and revenue efficiencies. If, for example, a piece of equipment is needed in another jurisdiction, InterGlobe can send it by overnight courier, rather than having to locate a local supplier.

Well-Established Business
InterGlobe Investigation Services Inc. has been in existence for over 10 years, and has serviced thousands of clients, with ongoing contracts and repeat business. The company’s client base includes such firms as:

  • National and international companies
  • Mining and international resource-based companies
  • Commercial corporate firms
  • Equipment leasing companies
  • Governments
  • Associations
  • Private clients

Reputation
With the extensive media coverage of its president, Philip Moriarity, InterGlobe Investigation Services Inc. has built a solid reputation in Vancouver and British Columbia. InterGlobe is known as an approachable, available investigation firm whose focus is on seeing its clients get results.

Excellent Customer Service
InterGlobe Investigation Services Inc. has a strong customer service ethic. This is evident through its repeat business and how it obtains new business. Most new business is acquired through referrals and word-of-mouth, clearly indicating a high level of customer satisfaction.

Unlike many competitors, InterGlobe Investigation Services Inc. provides a 24-hour on-call service, where an investigator is available at all times to assist clients and prospects. This is a unique benefit which puts a ‘face’ to the company. Small investigation firms do not typically have the resources for such a service, and large investigation firms often provide a monolithic front to a prospective customer. The 24-hour on-call service is yet another example of InterGlobe’s customer focus and availability.

Police Background
InterGlobe Investigation Services Inc. has investigators with background in policing. This enables them to understand how the police system works, and how they can best work with the police system to get their clients’ needs met.

Competitive Rates
InterGlobe Investigation Services Inc.’s rates are competitive with those in the local Vancouver and British Columbia market, while allowing the company to generate healthy revenues. The rates are sufficiently reasonable for individuals to pursue investigation services through InterGlobe.

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